What is a ticket?
It basically refers to a support ticket or a service request. It is generated when an end-user requests help or support in any regard. Usually, emails are referred to as support tickets. It assigns an identity to your request which is followed-up later by a support person.
Where can I get your brochure?
You can get our e-brochure in <English> as well as in <Chinese>
How can I contact AlabaMarket.com?
For quick support, use our live chat option. Additionally, you can also contact us via info@alabamarket.com
Basic FAQs:
How to recover my password?
If you already have an account and forgot your password then you can reset your password simply by visiting this link https://www.alabamarket.com/auth/forget
What is the account status?
There are three account statuses,
* Active – By default your account is active
* Suspended – If you are constantly spamming* on your account, it would be suspended
* Terminated – We will give warnings while your account is suspended, in case of no response to those warnings, your account could be terminated.*Spamming refers to exceeding the maximum quotation limits. Every package has its own quotation limits, if you are constantly exceeding those limits then it is known as spamming.
What is posting status?
When you post a product, it goes to “approved” status by default; however, if we find out something suspicious about the product posted, it would go for an “in review” or “pending approval” status.
What is Request for Quotation?
An RFQ or Request for Quotation is a formal request given by a buyer/importer to get prices of a particular product.
What is an SEO report?
SEO shows customers their websites’ keyword rankings, backlinks, competitor analysis, site audits and so on. It depends on the commitment made with the clients.
What is Live Support Online?
Live support is a Web service that allows businesses to communicate, or chat, in real-time with visitors to their Website.
Do you allow multiple accounts?
Yes, you can use a different email address.
I am a new user, I am unable to log in
* As a new user, you need to register your account first. You can register by clicking here https://www.alabamarket.com/auth/register
* If you already have an account and forgot your password then you can reset your password simply by visiting this link https://www.alabamarket.com/auth/forget.
* You can also try to recheck your email and password. If you are still not able to login contact us on the platform
I wish to change my password
Sign in to your account > Go to “Settings” > go to “ Change Password” > Enter current password > Enter New password > Confirm new password > Click “ Update Password”
What do you mean by a strong password?
By Strong Password we mean a Password should contain at least one special character ( %$#@! ) alphabets and Numbers. Password Length Must be at least 8 characters
Could you send your sales representative to our office?
Yes, it depends on Management Decision based on appointments and negotiation; however, our Representative can visit your office if you are interested in purchasing becoming an investor for structured negotiation.
Could alabamarket.com quote a price for 100 pieces of XYZ product?
No, we can not quote a price for any product unless we have appropriate information as per product specs and MOQ by the supplier, so AlabaMarket can get you the prices in real-time.
What products are banned from trading?
The products which are globally banned, for example, alcoholic products, illegal, banned commodities, IPR products, and many more. Read our terms and policies for complete information.
What are your office hours?
We operate for 24 hours, Mondays through Fridays 5 days a week
What do you mean by attested documents?
As we do not require your original business certificates and documentation, we advise you to provide us the attested documents that are verified by government officials.
What is a higher priority in alabamarket.com?suc
It depends on your manufacturing and wholesale stake and capacity as an entrepreneur.
Do you offer a showroom for unlimited products?
No, we do not.
eCommerce FAQs:
What is EXW – ExWorks?
EXW refers to ExWorks. ExWorks represents that a seller has a minimum responsibility in the trade since he has to only place the products at the buyer’s disposal. All the other tasks of import-export clearance, carriage, and insurance are to be dealt with by the buyer himself.
What is FCA – Free Carrier?
FCA refers to the free carrier. In FCA, the seller delivers the product at the buyer’s named place; while the buyer pays for the carriage to the named place.
What is FAS – Free Alongside Ship?
FAS refers to Free Alongside Ship. this term is used for ocean transport only. The seller is responsible for the clearance of all the goods for export. The buyer, however, has to bear all the costs as well as the risks of damage from that moment onwards.
What is FOB – Free On Board?
FOB refers to free onboard. The buyer is obliged to bear all the shipment costs and the risks to the goods after the seller delivers, that is, after the goods pass the buyer’s named port of shipment.
What is CNF – Cost and Freight?
CNF refers to cost and freight. This term makes the seller obliged to pay all the necessary costs required to bring the goods to the named destination. The seller must clear the goods for export; however, the risks of loss or damage (and any other costs that may occur during the delivery of the product) are transferred from seller to buyer. This term is strictly used for ocean transport.
What is CIF – Cost, Insurance, Freight?
CIF means cost, insurance, freight. The idea behind this concept is the same as that of CFR; however, in this process of delivery, the seller also holds a “Procure Marine Insurance” against the buyer’s risk of loss or damage during the carriage. This term is strictly used for ocean transport.
What is CIP – Carriage and Insurance Paid?
It is the same as that of CPT provided the seller also holds a “Procure Marine Insurance” against the buyer’s risk of loss or damage during the carriage.
What is CPT – Carriage Paid To?
In this method, the seller can deliver to any carrier of his choice but he has to pay additional costs required to ship the product to the buyer’s named destination. The seller is obliged to bear the clearance for exports as well; however, after the goods have been delivered sellers owe no responsibility for risks or damage. All the costs of risks and damages are borne by the buyer thereafter.
What is DAF – Delivered At Frontier?
In this type of contract, the seller is obliged to ship all the products at the buyer’s border location. The seller is held responsible for all the costs during the shipment but he is not responsible for the loss or damages that occurred after the shipment.
What is DES – Delivered Ex Ship?
In this contract type, the seller is obliged to ship all the products at an agreed-upon point. The seller is not responsible for the clearance of the goods neither is he responsible for the loss or damages that occurred after the delivery of the product at that agreed point.
What is DEQ – Delivered Ex Quay?`
This term implies that the seller is obliged to ship all the products to the wharf, uncleared. Additionally, the buyer is responsible for any loss or damages. This term has been replaced by delivered at the terminal and it is strictly used for ocean transportation.
What is DDU – Delivered Duty Unpaid?
This is similar to DDP, provided the seller would not be held responsible for carrying out the customs. All the customs essential would be borne by the buyer.
What is DDP – Delivered Duty Paid?
In this agreement, the seller has to deliver the goods at the agreed-upon point. The seller has to bear all the costs as well as the risks of carrying out customs which include the payment of duties, customs fees, and taxes.
What is DAT – Delivered at Terminal?
This term implies that the seller is obliged to ship all the products to the agreed-upon terminal, uncleared. Additionally, the buyer is responsible for any loss or damages. Once the products are unloaded, the seller is not responsible thereafter.
What is DAP – Delivered At Place?
The seller, in this agreement, pays for all the costs necessary for the delivery of the goods except for the import clearance. The goods are shipped at the buyer’s disposal, ready for unloading, on the arriving means of transportation.
What is T/T
It is the simplest and a secure payment method which to as telegraphic transfer, or simply wire transfer. It uses a method of advanced payment when a sample is delivered from a seller to a buyer.
What is L/C
It is a document that is issued by the bank. It authorizes the bearer to draw a particular amount of money (as stated by the issuing bank) from the issuing bank or its branches or associated banks (or agencies).
What is D/A
D/A is a kind of a shipping document. It is held by the buyer’s banking authorities till the time he accepts and signs the draft.
What is a western union?
It is a global money transfer service. It allows consumers to receive and send money across the borders. It is primarily done through a global network of TPA (Third-party agents) who use the money transfer systems worldwide. Payment methods include cash-to-cash, direct-to-account, Kiosks for deposits, cash-to-mobile, cash-to-card and kiosks for deposit and receive cash.
What is Money Gram?
It is similar to western union. It provides services such as money orders, money transfers, bill payments, etc. to people who do not have bank accounts (or who do not wish to use their bank accounts).
What is PayStack?
It is a payment processor of choice, It is an online financial service that allows a person to pay via an internet account. It can be called as a virtual bank account. You can add your card details or your bank account details to your PayStack and securely transfer money by choosing which of your card(s) or account(s) you wish to pay with.
Our membership:
What are your different packages? We provide Three different packages,
* Gold Basic membership
The following are entailed in the Gold membership package
- It’s a 3-star profile rating
- 2. A 15 product showcase
- Yearly Buyer Report
- Buyers + Inquiries
- Dedicated Service Manager
* Gold Advance membership
The following are entailed in the Gold Advance membership package
- It’s a 5-star Profile Rating
- A 20 Products Showcase
- Unlimited Product Posting
- Monthly Buyer Report
- Guaranteed Verified Buyers
- International Sales Manager (2 hours)
- Search Engine Marketing (5 Keywords)
- Social Media Marketing
- Tradeshow Facilitation
* VIP membership
- It’s a 7-star Profile Rating
- 30 Products Showcase
- Unlimited Product Posting
- Buyer & Service Report
- Guaranteed ‘A’ Grade Buyers
- International Service Manager (8 Hours)
- Search Engine Marketing (10 Keywords)
- Social Engine Marketing with Targeted Champaigns
- Tradeshow Exclusive Marketing & Offline Meeting Service
- Tradeshow Facilitation
- Establish Physical International Presence.
What is the difference between VIP membership, Gold Advance membership, and Gold Basic membership? To learn about the key differences between all the packages, please visit http://www.alabamarket.com.
How would I upgrade to the premium package?
When your product showcase reaches the maximum for premium access and when you make the payment, we would take about 24 hours to have your membership upgraded.
When would I see the premium membership badge on my profile?
You would be able to see the premium membership badge on your profile, right after we receive the payment.
Do I need a company registration certificate? What happens if I do not have a company registration certificate?
Yes. You need to provide us scan copy of CRC (Company Registration Certificate)
How can I renew my premium membership plan?
You can renew the membership plan by making the annual payment.
Would I pay the same price for renewing my membership plan as I paid earlier?
The price depends on the services we provided.
Do you reject the membership application? If so, what are the criteria for rejection?
If you are not complying with alabamarket.com’s policies, your application would be rejected.
Communications:
What is RFQ?
An RFQ or Request for Quotation is a formal request given by a buyer/importer to get prices of a particular product.
What is Inquiry?
An inquiry is a piece of information requested or asked by the buyer from the supplier.
How to differentiate between RFQ, Vcard, and inquiry in the message center?
An RFQ or Request for Quotation is a formal request given by a buyer/importer to get prices of a particular product. Vcard, also known as VCF (Virtual Contact File), is a file format standard for electronic business cards. Inquiry refers to the information requested or asked by the buyer from the supplier.
What to do if I receive spam messages in the message center?
Our System Will automatically scans spam messages and filter them out. however, completely stopping spam is not possible. All inquiries sent to our Premium Member are manually scanned so Upgrade to our Premium Package to get Filtered, Relevant Buyers. You can also block the sender from the Members area.
Can I view messages of the message center on my personal email as well?
Yes, you can
How to delete all messages in the message center?
Select all the messages and confirm the delete.
How can I view the message I sent to the buyer?
Sign in to your account > Go to “Message Centre” > Go to “Sent”
How to reply to a buyer
Sign in to your account > Go to “Message Centre” > Go to “Inbox” > Type your message and confirm reply.
How to find the contact information of the buyer?
On AlaMarket.com
Sub-Accounts:
Will I get multiple ids and passwords for my sub-accounts?
Yes, you will get this.
Buyer Prescriptions:
How would I get the buyer guarantee?
Buyer Guarantee is provided by our experts after analyzing your industry, market trends and key products at the time of signing a contract.
What are the different ways to find suppliers
You can find verified suppliers by a) Posting an RFQ on AlabaMarket..com b) Browsing companies and products on AlabaMarket.com search bar c) By contacting customer support or Live Chat agent.
How to find and purchase items
You can find & purchase items on AlabaMarket.com by(a) Using the General Search bar on AlabaMarket.com’s search bar. To get better results to use specific keywords like “White Plastic Granules” instead of “granules”(b) You can browse by clicking through categories and lists of items, exploring as you go, until you find something you’re interested in.
How to identify a reliable seller
Sellers that have uploaded their products on AlabaMarket.com are verified already and so you can be assured they are reliable.
Can I bargain with the seller?
A bargain is strictly based on the negotiating capacity of the prospective buyer. Prices mentioned by the seller on AlabaMarket.com are market competitive. However, you can still message the seller for a better quote.
Are the products on AlabaMarket.com authentic?
AlabaMarket is a firm duly registered with the government; with this level of responsibility both to the nation and our social community, AlabaMarket strongly discourages and stands against the products which are not authentic or fake. On the confirmation of any product being un-authentic, our dedicated teams take necessary measures to eradicate such presence.
Where can I find sellers’ information?
Seller’s information is mentioned on their A company profile. To enter their company profile, you can search the seller under “products” or “company” search section and click on their company name.
While searching for any product, I get so many results. How can I choose the best result?
While searching, our top listed & featured suppliers that have a premium member badge are authentic & reliable to trade with.
What shall I do if there are no matching products that I want to find?
AlabaMarket provides you with a wide range of products from all around the world. However, if you have not been able to find your required products then post an RFQ on alabamarket.com and our team will connect you with the best supplier
How many RFQs can I post?
You can post 10 RFQs at a time.
What do you mean by the premium member?
Premium members at AlabaMarket.com are customers that fulfilled the total number of product showcase for each level of packages. Premium members are the ones who enjoy the value-added benefits of AlabaMarket’s services. They can be our Gold Basic, Gold Advance or VIP members.
I do not get responses from the suppliers
* You may not be receiving responses from suppliers because of the reasons below.
1) Check the “Sent Items” of your member’s area message center to check if your inquiry has been sent successfully. If your message cannot be found in your “Sent Items”, we recommend that you try resending it.
2) Your message is not detailed and/or specific enough, so the supplier may not know what you want. Furthermore, inquiries with fewer details may end up in their spam folder. Please do provide detailed product requirements so that the suppliers can know what to offer you.
You can also post RFQ with clear product pictures and detailed product descriptions. This way, appropriate sellers will be notified of your requirements and email you themselves.
Seller essentials:
Why post the company profile?
It is very essential because it helps the supplier exhibit their products on the platform. lps the supplier to display his/her products on the platform against which they receive inquiries. Updating company profile is easy, just log in and select Edit Company Profile from the Member Area
Why Post product?
To let customers know what products you can provide to them.
How to Post products?
Sign in to your account > Go to “Products” > Click “Add”
What do you mean by Product Optimization?
Product optimization allows your product to be displayed on top searches on multiple keywords on the AlabaMarket.com search section.
Why is it important to select an exact product category?
Selecting an exact product category optimizes your product effectively. You may appear in top searches even while searching your respective industry.
What should I keep in mind while filling in the product name?
While posting product names, choosing a good keyword is important. Keep these factors in mind while filling the name section a) Be Relevant b) Be Specific & Comprehensive c) Consider regional keywords d) Use different terminologies
What do you mean by keywords?
It is a unique word that helps anyone searching for your product on the platform to find it at ease
Keywords are single words or phrases that a potential user searches to find the most relevant results he is looking for. To get those searchers to find your product and services, you need to include the right keywords for your product or services.
The above mentioned is the walkthrough you need either as a buyer or seller to effectively make use of the AlabaMarket.com platform.
AlabaMarket B2B Blog 